Design any workflow — visually, in minutes.
A drag-and-drop canvas that turns your process into a living, reusable template — no code, no rigid Kanban compromises.
Crystal Desk's workflow builder is a visual, drag-and-drop canvas where you define the exact stages your work moves through. Add a Task node for work steps, an Approval node for review gates, or route a stage straight to an AI Agent.
Each stage is fully configurable: set the required role, the assignment strategy, which fields the assignee must fill on completion, and what happens next — approved moves forward, rejected sends it back for rework. Stages connect with directed edges; the workflow graph is the single source of truth for how work flows.
Once built, workflows become templates. One template can run thousands of concurrent tickets, each with its own state, assignee, and revision history — without ever touching the template itself.
Everything included, out of the box.
Visual node canvas
Drag, drop, and connect stages on an infinite canvas — see your entire process at a glance.
Five stage types
Task, Approval, Integration, AI Agent, and Notification nodes cover every kind of step a real workflow needs.
Per-stage form fields
Configure exactly what each stage's assignee must fill in before it can be submitted.
Branch logic
Approved work moves forward automatically; rejected work routes back for rework with the reason attached.
Unlimited templates
Model as many distinct processes as your team runs — radio, video, legal, HR — with no per-template limit.
Non-disruptive versioning
Edit a template going forward without rewriting the history of tickets already in flight on the old version.
From setup to production, step by step.
Sketch the stages
Drag Task, Approval, Integration, AI Agent, and Notification nodes onto the canvas in the order work actually happens.
Connect and configure
Draw directed edges between stages, then set each stage's required role, assignment strategy, and completion form fields.
Define the branch rules
Decide what happens on approval versus rejection — forward to the next stage, or back for rework.
Publish as a template
Save it once; every ticket created from it inherits the current structure without ever touching the definition.
Frequently asked
See it work on your workflow.
Start free, build your first workflow in minutes, and see the difference structure makes.
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