Question 1

Is there really just one plan?

Accepted Answer

Yes. One flat price, every feature included — no tiers, no feature gates, no surprise upsells. If your team needs SSO, on-premise deployment, or a dedicated account manager, talk to us about a custom setup.

Question 2

What happens to my data if I cancel?

Accepted Answer

Your data is retained for 30 days after cancellation. You can export everything before then — after 30 days it's permanently deleted.

Question 3

Is there a setup fee?

Accepted Answer

No setup fees, ever. You're up and running in minutes.

Question 4

Do you offer discounts for NGOs or early-stage startups?

Accepted Answer

Yes — contact us with proof of status for a 40% discount on the standard price.

Question 5

What if I need SSO, on-premise deployment, or a dedicated account manager?

Accepted Answer

Those require a bit of custom setup, so they're handled through a quick conversation rather than the standard checkout. Contact sales and we'll scope it with you.

Question 6

Is Crystal Desk available on mobile?

Accepted Answer

The web app is fully responsive and works well on mobile browsers. Dedicated iOS and Android apps are on our roadmap.

Question 7

How does the 14-day trial work?

Accepted Answer

You get full access to every feature for 14 days. No credit card required to start. At the end of the trial, subscribe or your account simply pauses — no surprise charges.

Question 8

Is my data secure?

Accepted Answer

Crystal Desk uses AES-256 encryption at rest and TLS in transit, and is hosted on AWS infrastructure in the ap-south-1 (Mumbai) region.

One flat price. Every feature.

Crystal Desk

Workflow

Assignment

AI & Automation

Client & Notifications

Media & Reporting

Support

Need something custom?

Frequently asked questions

Still have questions?