Deadlines enforced. Supervisors notified. Automatically.
Stage-level SLA clocks and pre-breach warnings turn a written policy into something the system actually enforces.
Each stage in a workflow template carries its own SLA — the number of hours the assignee has to complete it once the stage activates. The clock starts the moment the assignee is notified, not when the ticket was created.
Supervisors are warned before a breach happens, with a configurable threshold per stage. If a stage does run late, the breach is recorded and surfaced in reporting — not buried in a chat thread nobody reads.
The SLA dashboard rolls performance up by workflow, by stage, and by team member, so you can spot a recurring bottleneck before it becomes the norm.
Everything included, out of the box.
Stage-level SLA configuration
Set a deadline, in hours, for each individual stage — not just the ticket as a whole.
Clock starts on notification
The countdown begins when the assignee is actually notified, not when the ticket was created.
Configurable pre-breach warnings
Warn a supervisor at a set threshold, while there's still time to intervene.
Breaches recorded automatically
Every missed deadline is logged on the ticket timeline — nothing depends on someone remembering to report it.
Performance rollups
See SLA performance by workflow, by stage, and by team member to spot a recurring bottleneck early.
Email & WhatsApp alerts
Breach and warning notifications reach supervisors on the channel they actually check.
From setup to production, step by step.
A stage activates with an SLA
The template defines how many hours the assignee has once the stage is genuinely theirs to work on.
The clock runs, with a warning built in
A configurable pre-breach threshold notifies a supervisor before the deadline is actually missed.
Breaches are recorded, not buried
A missed deadline is logged and rolled into reporting by workflow, stage, and team member.
Frequently asked
See it work on your workflow.
Start free, build your first workflow in minutes, and see the difference structure makes.
✓ 14-day free trial ✓ No credit card required ✓ Cancel anytime